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Switching broadband
In order to switch broadband providers, you will need to migrate. Migration is the name given to the process where you can move an existing broadband connection from one ISP, to another ISP. It is a fast, and simple method to easy move to current broadband connection. If you are a current broadband user, but not currently a customer of ours - you can migrate over to us and experience one of our broadband products.
If you already have broadband with another broadband provider and you want to migrate to us - the process is easy, and quite straight forward;
- Ask your current broadband provider for your MAC (Migration Authorisation Code) - see contact numbers
- Within 30 days of obtaining your MAC - go through our ordering system for your chosen package - making sure that it is the same speed as you are currently receiving (you can upgrade at a later date). During this process you will be asked for your MAC to be entered.
- Continue to use broadband for the next 7 - 10 working days until your connection is moved over to us, where you can now start to use our broadband!
- Contact your old broadband provider, to make they have cancelled your account, to avoid them billing you any further
Please note: You will need to be out of any minimum contractal period, otherwise your current broadband provider will not issue your MAC. You must not cancel your existing broadband account, until after you have been successfully migrated - otherwise the migration will fail, and you may not be able to migrate at all - and may have to start a brand new broadband order
Will my MAC code expire?
Yes, MAC Codes do expire. You must use it 30 days from when it is issued or it will no longer be valid. If your MAC code does expire you will need to
call your service provider and ask them to issue you another one.
How long does it take to migrate to your broadband service?
It normally takes between 6 to 10 days from when you register.
Does it involve any downtime?
Migration on average has downtime of approximately 5 to 10 minutes, although it can vary.
If you have any further questions, then please feel free to contact us
| Provider |
Telephone Number |
Notes |
| AAISP |
01344 400 999 |
|
| ADSL4Less |
0871 240 1499 |
|
| AOL |
0870 320 2020 |
Option 3 |
| Brightview Internet Services Ltd |
0207 665 3000 |
|
| BT |
0800 800 030 |
|
| Bulldog |
0800 404 8151 |
Option 1 then Option 2 |
| Care4free |
0870 160 9901 |
|
| Community Internet |
01865 856 000 |
|
| Dark Marketing Ltd |
0870 742 4455 |
|
| Demon (a brand of THUS plc) |
0845 272 2333 |
Option 4 |
| Dial Start |
0870 160 1385 |
|
| Easynet |
0845 333 4400 |
|
| Eclipse Internet |
01392 333 311 |
|
| EFHBroadband.com |
0870 141 7038 |
|
| Entanet |
0871 433 3682 |
|
| Fast.co.uk |
0870 881 3278 |
|
| freenetname |
0870 160 1380 |
option 3 |
| Global Internet |
0870 909 8100 |
Option 3 |
| ic24 |
0870 160 1381 |
|
| Internet Central |
01782 667766 |
Option 3 |
| InterViVo Networks Ltd |
0845 345 9234 |
|
| LCC Communications Ltd |
0870 242 7443 |
|
| Madasafish |
0870 160 1386 |
|
| Metronet |
0870 284 0284 |
|
| Netplan Internet Solutions |
0870 751 8345 |
Option 3 |
| Nildram (Accent UK) |
08701 608 600 |
|
| Orange |
0870 0102 462 |
Option 2 |
| PIPEX Internet |
0845 077 8324 |
Option 3 |
| Spitfire |
0207 501 3030 |
|
| Supanet |
0906 700 1005 |
|
| Talk Talk |
0870 444 1820 |
|
| Tiscali |
0845 077 4488 |
Option 1 |
| Totalise |
0870 160 9905 |
|
| Uniworld |
0845 458 4510 |
|
| Virgin.net |
Via the
Virgin.net Web site |
| Waitrose.com |
0800 980 0018 |
Option 2 |
| Wanadoo UK plc |
0870 0102 462 |
Option 2 |
| Your Site Here |
0870 742 4455 |
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| Zen Internet |
0845 058 9000 |
Option 3 |
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